Summary
Overview
Work History
Education
Skills
References
Timeline
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Dawn Marie Good

Phoenix,Arizona

Summary

Results-driven professional successfully establishes relationships with customers and delivers quality service. Outgoing individual with excellent customer service skills and positive attitude.

Overview

8
8
years of professional experience

Work History

Claims Representative

Safelite Solutions
08.2023 - 03.2024
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Head Cashier

Rainbow Grocery
10.2018 - 03.2023
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Collaborated with management to develop strategies for improving overall store performance and profitability.

Lead Teller

Community Banks Of Colorado
05.2020 - 12.2021
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Data Entry Clerk

APL Logistics
09.2016 - 09.2017
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Meticulously reviewed and corrected errors in spreadsheets and databases.
  • Scanned and saved documents to database to keep record of essential information.

Education

Associates Of The Arts - Music

Scottsdale Community College
Scottsdale, AZ

High School Diploma -

Pinnacle High School
Phoenix, AZ

Skills

  • Conflict Resolution
  • Claims Processing
  • Attention to Detail
  • Active Listening
  • Critical Thinking
  • Paperwork Processing
  • Appointment Scheduling
  • Reporting abilities
  • Microsoft Office
  • Time Management
  • Team Collaboration
  • Decision-Making
  • Interpersonal Communication
  • Policy understanding
  • Documentation Review
  • Database Management
  • File Management
  • Policy Knowledge
  • Information Verification
  • Recordkeeping Organization

References

References:

Cathy Lujan, 303-945-1391, Store Manager, Rainbow Grocery

lan Romo, 719-480-8023, Branch Manager, Community Banks

Sara Chacon, 719-937-3493, Shift Manager, Rainbow Grocery

Kayła Gomez, 719-496-6477, Associate, Rainbow Grocery

Timeline

Claims Representative

Safelite Solutions
08.2023 - 03.2024

Lead Teller

Community Banks Of Colorado
05.2020 - 12.2021

Head Cashier

Rainbow Grocery
10.2018 - 03.2023

Data Entry Clerk

APL Logistics
09.2016 - 09.2017

Associates Of The Arts - Music

Scottsdale Community College

High School Diploma -

Pinnacle High School

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Dawn Marie Good