Dawnn Gaboian
Portage,IN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives. Problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Shift Lead
Jimmy John's
Portage, IN
11.2022 - Current
- Completed opening and closing duties to facilitate business operations.
- Supervised staff during shift changes and ensured transition went smoothly.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
Cashier
County Line Orchard
Portage, IN
09.2022 - 10.2022
- Processed customer transactions accurately and efficiently at retail establishment.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Managed cash register, ensuring balanced cash drawers at shift end.
Education
Chesterton Senior High School
Chesterton, INSkills
- Team leadership
- Customer service
- Conflict resolution
- Cash handling
- Employee training
- Time management
Timeline
Shift Lead
Jimmy John's
11.2022 - Current
Cashier
County Line Orchard
09.2022 - 10.2022
Chesterton Senior High School