Dawn S Koonce
New London,Connecticut
Summary
After a lengthy bar and restaurant career, I am looking to build upon my extensive guest service experience while acquiring new skills and responsibilities. After studying to become a Nuclear Medicine Technologist, I found a more fulfilling educational path and I am currently pursuing a Bachelor's Degree in Psychology. This will allow me to build upon my people skills and clinical experience further. I am driven and ambitious and am certain to be an asset to your team.
Overview
40
40
years of professional experience
Work History
Bartender
Foxwoods Resort and Casino
Mashantucket, CT
12.1997 - Current
- Full service bartender in all levels of venue, including but not limited to high energy night clubs, fine dining, casual dining, banquets, special events, VIP lounges, and service bars.
- Opening and closing of outlets.
- Attention to detail in VIP Player's Lounges, including food service, bartending, and customer relations.
- Large cash handling and sales responsibilities.
Participant, Team Captain, Committee Member, Chairperson
Relay For Life
Norwich, CT
04.2009 - 06.2020
- Plan and organize team meetings and events for annual ACS Relay For Life.
- Handle money raised before, during, and after event.
- Design campsite decorations.
- Invent fun and interesting games to be played during event to raise money.
- Attend all monthly ACS Committee meeting and provide pertinent information to Team.
- Relay For Life NorwichCT Chairperson, Committee Member Aug 2009 - Jul 2012 Facilitate and plan monthly Committee meetings.
- Organize fundraising events before and during event.
- On site and event programming.
- Ensure safety and policy compliance by hundreds of participants and general public.
- Supervise Committee members.
- Large cash and donation handling duties.
- Master of Ceremonies.
Restaurant General Manager
Sunset Landing
Waterford, CT
04.2018 - 08.2018
- Interviewed, hired and trained new team members.
- Supervised 3-8 employees per shift.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Checked in deliveries and signed off on products received.
- Greeted all customers.
- Complied with health and sanitation practices and procedures.
- Completed shift beginning and end procedures in full.
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.
- Oversaw bar inventory, restocked supplies and placed orders.
- Delegated tasks to team members to optimize productivity.
- Performed additional tasks to keep the dining room running smoothly.
- Developed positive vendor relationships.
- Maximized employee morale and corrected performance issues according to established standards.
- Assisted servers and dining room hosts and quickly responded to guests' needs.
Assistant Permittee, Operations Manager
Connecticut College
New London, CT
06.1995 - 02.1998
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
- Scheduling, supervising, and hiring of 10-12 student employees.
- Organizing and planning of special events.
- Opening and closing management duties, including cash deposits.
- Worked directly with Campus Safety to ensure safety of students and their guests.
- Enforced strict adherence to Campus and CT laws.
- Provided ID training to staff and implemented policies relating to CT liquor service.
Bartender
MWR-SUBBASE NLON
Groton, CT
09.1992 - 11.1997
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Create drink recipes.
- General Bartender duties, including banquets, concerts, special events, festivals, and dynamic 'flash' bartending.
- Food service and preparation.
- Maintaining proper certification required by US Government and CT.
Receptionist
Thames Science Center
New London, CT
07.1984 - 04.1990
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Keep a current record of staff members' whereabouts and availability.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Schedule space or equipment for special programs and prepare lists of participants.
- Provided support as Camp Counselor, Tour Guide, and Shop Clerk as needed.
- Organized and scheduled on and off site class, school program, workshop, and summer camp schedules for teaching staff of 5-8.
Education
Associate of Science - General Studies
Gateway Community College
12.2020
Associate of Arts -
Mohegan/Three Rivers Community College
Norwich, CT06-1996
High School Diploma -
Montville High School
Skills
- Point of Sale (POS) system operation
- Works well under pressure
- Extensive hospitality background
- Trained in liquor, wine and food service
- Mathematical aptitude
- Strong leader
- Full service restaurant background
- Supervisory skills
- Stable work history
- Complex problem solving
- Employee training
- High-volume dining
- Highly responsible and reliable
- Organizing and prioritizing
- Health codes compliance
- Purchasing stock
- Outgoing personality
- Safe food handling
- Works well under pressure
- Proficient in mixology
- Supply restocking
- Telephone etiquette
Timeline
Restaurant General Manager
Sunset Landing
04.2018 - 08.2018
Participant, Team Captain, Committee Member, Chairperson
Relay For Life
04.2009 - 06.2020
Bartender
Foxwoods Resort and Casino
12.1997 - Current
Assistant Permittee, Operations Manager
Connecticut College
06.1995 - 02.1998
Bartender
MWR-SUBBASE NLON
09.1992 - 11.1997
Receptionist
Thames Science Center
07.1984 - 04.1990
Associate of Science - General Studies
Gateway Community College
Associate of Arts -
Mohegan/Three Rivers Community College
High School Diploma -
Montville High School
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