DAWNSHAE GARNER
Columbus ,GA
Summary
Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
8
8
years of professional experience
Work History
CUSTOMER CARE SPECIALIST
Elevance Health
09.2022 - 04.2024
- Resolved customer inquiries and issues promptly and efficiently, ensuring satisfaction
- Provided knowledgeable support and guidance to customers on products and services
- Managed customer accounts, processing orders and updating information accurately
- Executed customer retention strategies to maintain loyalty and prevent churn
- Provided remote customer service to clients over phone, email, and text
- Utilized customer service software to document and review customer interactions
- Responded to customer inquiries in a timely and professional manner
REMOTE CUSTOMER SERVICE REP
PNC
08.2019 - 09.2022
- Executed customer retention strategies to maintain loyalty and prevent churn
- Provided remote customer service to clients over phone, email, and text
- Utilized customer service software to document and review customer interactions
- Responded to customer inquiries in a timely and professional manner
- Followed up with customers to ensure their satisfaction with service provided
- Communicated with customers via phone, email, and chat
- Provided knowledgeable answers to questions about product, pricing, and availability
- Worked with internal departments to meet customer's needs
- Data entry in various platforms.
REMOTE CUSTOMER SERVICE AGENT
Nexus Link
01.2016 - 07.2019
- Resolved customer inquiries and issues promptly and efficiently, ensuring satisfaction
- Provided knowledgeable support and guidance to customers on products and services
- Executed customer retention strategies to maintain loyalty and prevent churn
- Provided remote customer service to clients over phone, email, and text
- Utilized customer service software to document and review customer interactions
- Responded to customer inquiries in a timely and professional manner
- Followed up with customers to ensure their satisfaction with service provided
- Communicated with customers via phone, email, text
Education
HIGH SCHOOL - Diploma
Carver High School
05.2016
Skills
- Resolved customer inquiries and issues promptly and efficiently, ensuring satisfaction
- Provided knowledgeable support and guidance to customers on products and services
- Managed customer accounts, processing orders and updating information accurately
- Executed customer retention strategies to maintain loyalty and prevent churn
- Provided remote customer service to clients over phone, email, and text
- Utilized customer service software to document and review customer interactions
- Responded to customer inquiries in a timely and professional manner
- Followed up with customers to ensure their satisfaction with service provided
- Communicated with customers via phone, email, and chat
- Provided knowledgeable answers to questions about product, pricing, and availability
- Worked with internal departments to meet customers' needs
- Performed data entry in various platforms
Languages
English
Full Professional
Timeline
CUSTOMER CARE SPECIALIST
Elevance Health
09.2022 - 04.2024
REMOTE CUSTOMER SERVICE REP
PNC
08.2019 - 09.2022
REMOTE CUSTOMER SERVICE AGENT
Nexus Link
01.2016 - 07.2019
HIGH SCHOOL - Diploma
Carver High School