Dawnyelle Garrett
Gwynn Oak,MD
Summary
Detail-oriented professional with a strong background in office administration. Known for exceptional organizational skills and effective problem-solving abilities, contributing to enhanced operational efficiency and improved service delivery.
Overview
20
20
years of professional experience
Work History
Office Manager
The Dental Office Inc.
Baltimore, MD
01.2006 - Current
- Oversaw daily office operations, ensuring efficient workflow and adherence to procedures.
- Managed scheduling for patient appointments, optimizing staff utilization and patient flow.
- Coordinated communication between dental staff and patients, enhancing service delivery and satisfaction.
- Developed and implemented office policies, improving operational efficiency and compliance with regulations.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw dental billing and coding processes to enhance accuracy and efficiency. Managed communication with insurance providers to facilitate timely claim approvals. Developed training materials for new staff on billing protocols and coding standards.
- Facilitated communication with insurance companies to verify patient benefits.
- Resolved insurance denials through systematic troubleshooting and analysis.
- Oversaw management of paper and electronic filing systems to enhance organizational efficiency.
- Engaged with insurance representatives to evaluate optimal options for office needs.
Education
High School Diploma -
Forest Park High School
Baltimore, MDSkills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
The Dental Office Inc.
01.2006 - Current
High School Diploma -
Forest Park High School
Majors Award for excellent service as a therapeutic foster parent
Providing excellent services to children in need with mental and physical disabilities as a therapeutic foster parent.