Summary
Overview
Work History
Education
Skills
Boat Building/Reconstruction
Certification
Timeline
Generic

Dawson Bertrand

Harwich,Massachusetts

Summary

Hardworking, passionate, team player looking for more opportunity to learn and expand his skillset. An excellent problem solver with the willingness to persevere through challenges where others would just give up. Has strong moral character, loyalty, and dedication to his work.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Parts Manager, Captain, Forklift Operator

Outermost Harbor Marine
06.2022 - Current


  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Demonstrated proper safety techniques while using the marine forklift to lift vessels up to 27' on and off the rack system.
  • Provided an exciting experience to customers aboard our seal tour vessel as the captain and tour guide with up to 14 guests.
  • Provided boat handling lessons on vessels up to 40' to customers on a broad range of topics including; docking, anchoring, proper use of maneuverability equipment, as well as navigation and electronic devices.
  • Safely transported passengers on their own vessels to and from Nantucket on a regular basis.
  • Established a great professional relationship with a wide variety of clients.

Package Handler

UPS
07.2021 - 07.2022
  • Effectively managed time in personal and professional life while working 2am-10am 6 days per week while still attending college during the day and maintaining a high GPA.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations as a result of the COVID-19 Pandemic. Daily volume consistently outpaced the facilities effective output.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Sales Associate

Goose Hummock Shops
06.2016 - 07.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelors of Music - Jazz Studies

Western Connecticut State University
Danbury, CT
05.2022

Skills

  • Product Sales
  • Customer Service
  • Problem Solving
  • Inventory Management
  • Demand Forecasting
  • Invoice Processing
  • Forklift Operation
  • Fiberglass Construction/Repair
  • Excellent People Skills
  • POS System Operation

Boat Building/Reconstruction

In February 2023 I purchased a 1973 Stamas 24' hardtop and rebuilt it by myself from top to bottom. It was an excellent learning experience and offered me a great opportunity to deploy problem solving skills. The restoration consisted of a wide variety of things which I will list below:


  • Removal of the cabin roof
  • Removal of the rotten deck
  • Removal of the old motor
  • Removal of all wiring, pumps, hoses
  • Removal of fuel tank
  • Replacement of fuel tank
  • Replacement of deck
  • Construction of a custom addition to the boats cabin to raise the height of the roof by 18"
  • Reattaching the roof to the custom addition
  • Sanding and Filling all aspects of the boat through the fairing process to prep for paint
  • New Spray paint job Hull, Topside, and interior
  • New motor and rigging installation
  • Motor Maintenance (Waterpumps, Thermostats, Oil change, Gearlube Change, Trim actuator replaced)
  • New wiring and Electronics (Multiple displays, Gauges, Radar, thru hull Transducer, Pumps, Switch panel, Lights)
  • Swivel rod holders installed

Certification


  • USCG Merchant Mariner Credentials OUPV 6-pack + Towing endorsement

(Upgrade to 50 Ton Masters paperwork in Process)


  • AED/CPR first aid



Timeline

Parts Manager, Captain, Forklift Operator

Outermost Harbor Marine
06.2022 - Current

Package Handler

UPS
07.2021 - 07.2022

Sales Associate

Goose Hummock Shops
06.2016 - 07.2021

Bachelors of Music - Jazz Studies

Western Connecticut State University

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Dawson Bertrand