Dawson Brackett
Clemson,SC
Summary
Dynamic professional with a proven track record at Rick Erwin's Clemson, excelling in customer service expertise and staff management. Elevated customer satisfaction and loyalty through exceptional service and liquor knowledge. Skilled in handling difficult customers and training new hires, significantly enhancing team performance and service delivery.
Overview
7
7
years of professional experience
Work History
Bartender
Rick Erwin's Clemson
06.2023 - 10.2024
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Rick Erwin's Clemson
09.2020 - 06.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned Valuable sales skills based on food, wine, and liquor upsells.
Assistant Manager
Rick Erwin's Clemson
08.2021 - 11.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server Assistant
Rick Erwin's Clemson
12.2018 - 09.2020
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Bussed tables between courses and loaded and unloaded trays to expedite tasks.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Provided attentive service and proactively assessed guest needs.
Server Assistant
Rick Erwin's Eastside
12.2017 - 07.2018
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Bussed tables between courses and loaded and unloaded trays to expedite tasks.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Provided attentive service and proactively assessed guest needs.
Education
Bachelor of Science - Business Management
Clemson University
Clemson, SC05-2024
Skills
- Liquor, beer, and wine knowledge
- Highly reliable
- Customer service expertise
- Handling Difficult Customers
- Memory retention
- Professional Appearance
- New Hire Training
- Salesmanship
- Staff Management
- Anticipating guest needs
Timeline
Bartender
Rick Erwin's Clemson
06.2023 - 10.2024
Assistant Manager
Rick Erwin's Clemson
08.2021 - 11.2021
Server
Rick Erwin's Clemson
09.2020 - 06.2023
Server Assistant
Rick Erwin's Clemson
12.2018 - 09.2020
Server Assistant
Rick Erwin's Eastside
12.2017 - 07.2018
Bachelor of Science - Business Management
Clemson University
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