Dawson Brown

Work History

Midwest Petrolium

Jefferson City, MO

11.2020 - Current

Maintained adequate food and beverages in display cases and refrigerators for customer convenience. Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors. Inspected identification to determine proper age of customers for alcohol and cigarettes. Resolved all customer issues to maintain high standards of customer satisfaction. Maintained cleanliness, neatness and organization of all areas. Managed wide variety of customer service and administrative tasks to resolve customer issues. Completed day-to-day tasks by leveraging knowledge of [Software].Answered customers' questions and addressed problems and complaints in person and via phone.

Missouri Department Of Revenue

Jefferson City, MO

10.2021 - 11.2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.

Eagle Stop

St Elizabeth, MO

02.2020 - 11.2020

Maintained adequate food and beverages in display cases and refrigerators for customer convenience. Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors. Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels. Prepared daily records of food and gas sales and balanced register drawers. Inspected identification to determine proper age of customers for alcohol and cigarettes. Checked gas pumps for leaks or malfunctions and repaired faults. Maintained cleanliness, neatness and organization of all areas. Eliminated safety hazards, removed soiled items and collected trash from customer areas. Completed day-to-day tasks by leveraging knowledge of [Software].Answered customers' questions and addressed problems and complaints in person and via phone. Refilled outdoor window maintenance stations with cleaning supplies and [Type] items.

Helping Hands

St Elizabeth, MO

01.2008 - 02.2020

Checked dates on shelf inventory to identify expired goods, discarding when necessary to maintain only inventory safe for consumption. Examined bread and bakery items for signs of mold or aging, bagged and placed on shelves by category to facilitate customer selection. Received deliveries of donations and orders, unloading items and assisting with classification and placement onto shelves. Stocked canned goods, boxed items, refrigerated perishables and other shelf items throughout shift, removing empty food cartons and breaking down boxes as necessary .Implemented product packaging guidelines specific to varying product types, providing indication of ingredients potentially harmful to certain consumer demographics. Organized orders for home delivery, loaded into vehicles and delivered to customers unable to travel to pantry location for pick-up. Inspected produce items for signs of rotting or perishing and packed into bags ready for customer pick-up. Assisted with maintaining availability of bags and other packaging materials, enforcing guidelines on proper use of color-coded bags indicating customer classifications. Maintained cleanliness of volunteer center and warehouse areas. Received canned goods and other nonperishable items, recording all donations to food bank. Helped clients select nutritionally balanced meals. Packaged and loaded groceries into cars for clients.