Dawson Crabtree
Monroe,TN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Call Center Representative
TRUIST
Cookeville, Tn
11.2022 - Current
- Maintained high levels of professionalism while interacting with customers via phone.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shift Leader
Hardees Fast Food
Cookeville, TN
02.2019 - 11.2022
- Supervised and led employees to maintain productivity and customer service levels..
- Upheld company standards and compliance requirements for operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Completed opening and closing duties to facilitate business operations.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
- Handled customer complaints, questions and inquiries.
Education
High School Diploma -
Livingston Academy
Livingston, TN05.2018
Skills
- Client support
- Issue resolution
- Team Supervision
- Staff development
- Experience in leadership
- Troubleshooting
- Computer skills
- Customer service
- Multitasking
- Professional phone voice
- Call control skills
- Complaint resolution
Timeline
Call Center Representative
TRUIST
11.2022 - Current
Shift Leader
Hardees Fast Food
02.2019 - 11.2022
High School Diploma -
Livingston Academy
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