Dawson Hatton
Round Rock,TX
Summary
I am a highly motivated individual with extensive experience in both a sales associate and management role. I can demonstrate the ability to drive sales, provide exceptional customer service, and lead teams to achieve store objectives. Skilled in coaching and developing staff, managing day-to-day store operations, and maintaining a visually appealing shopping environment. Adept at balancing customer needs with business goals, fostering a positive team culture, and ensuring operational efficiency. Proficient in inventory management, sales, operations, reporting, and visual merchandising. I am a strong communicator with a passion for fashion and a commitment to delivering an outstanding customer experience. Looking to find somewhere to stay grounded for the long haul. I am in it to win it.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Guess Inc Factory
06.2024 - 11.2024
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a huge focus on the loyalty program with in customer engagement
Floor Supervisor
Calvin Klein
02.2024 - 06.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- This role involves supervising and motivating store associates, maintaining store presentation, managing inventory, and ensuring the smooth operation of the store.
Sales Associate
50 east shoes
09.2023 - Current
- Provided exceptional customer service, resolving customer complaints and issues swiftly and effectively, maintaining a 95% customer satisfaction rating
- Demonstrated exceptional customer service skills by providing personalized recommendations and assisting customers in finding the perfect pair of shoes
- Utilized product knowledge to educate customers on the features and benefits of various shoe styles, resulting in increased sales
- Maintained a clean and organized sales floor, ensuring visual merchandising standards were met and products were easy for customers to find
Sales Client Advisor
tory burch
08.2022 - 09.2023
- Established and maintained relationships with high-profile clientele, resulting in repeat business and positive word-of-mouth referrals
- Provided exceptional customer service by actively listening to clients' needs, offering personalized recommendations, and ensuring a seamless shopping experience
- Collaborated with store management team to implement strategic marketing initiatives, resulting in increased foot traffic and sales growth
- Worked at a top 5 outlet location for the brand so due to traffic I managed high numbers in sales
- Managed a client book with returning customers that I would manage and set appointments for
Sales Associate
calvin Klein
07.2021 - 08.2022
- Assisted customers in finding the perfect Calvin Klein products to fit their needs and preferences
- Helped maintain a clean and organized sales floor, including restocking and merchandising Calvin Klein products
- Worked a lot on the register and had a 90% average on the rewards program numbers.
- Maintained tasking procedures
Education
Some College (No Degree) - Music Performance
Collin College
Plano, TXDiploma -
Stony Point High School
Round Rock, TX05.2021
Skills
- Merchandise display
- Cash handling accuracy
- Multi-tasking strength
- Shipment processing
- Store opening and closing
- Customer engagement
- Sales development
- Teamwork and collaboration
- POS system operation
Timeline
Assistant Manager
Guess Inc Factory
06.2024 - 11.2024
Floor Supervisor
Calvin Klein
02.2024 - 06.2024
Sales Associate
50 east shoes
09.2023 - Current
Sales Client Advisor
tory burch
08.2022 - 09.2023
Sales Associate
calvin Klein
07.2021 - 08.2022
Some College (No Degree) - Music Performance
Collin College
Diploma -
Stony Point High School
Similar Profiles
ASHLEY HILLASHLEY HILL
General Store Manager at Guess Inc FactoryGeneral Store Manager at Guess Inc Factory
Eliana BaenaEliana Baena
Assistant Manager at Guess Inc FactoryAssistant Manager at Guess Inc Factory
Brianna DorrisBrianna Dorris
Assistant Buyer at GUESS FactoryAssistant Buyer at GUESS Factory
Savannah GowerSavannah Gower
Residential Team Lead at Travis Central Appraisal DistrictResidential Team Lead at Travis Central Appraisal District
Edward ParkEdward Park
Emergency Medical Technician / Operations & Logistics Manager at The United States Air ForceEmergency Medical Technician / Operations & Logistics Manager at The United States Air Force