Motivated and driven worker with expertise and background in leadership, marketing, and mechanical repair. Quick to resolve any issue, loves working with others, and is a fast learner determined to know as much as possible.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Spokane, WA
09.2024 - Current
Supervised daily operations to ensure efficient service and product quality.
Trained and mentored new team members on operational procedures and customer service standards.
Managed inventory levels, ensuring timely restocking of supplies to maintain workflow.
Implemented cash handling procedures to enhance accuracy in financial transactions.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Trained new employees and delegated daily tasks and responsibilities.
Assistant Manager
Car Wash Express
Idaho Falls, ID
03.2022 - 08.2024
Supervised daily operations
Maintenance for all store machinery
Landscaping of the store
Created schedules for employees that met everyone's needs
Implemented marketing strategies for our owners' multiple businesses
Implemented process improvements to enhance service speed and customer satisfaction.
Managed inventory levels and coordinated supply orders for operational efficiency.
Trained, hired, and interviewed new employees
Shift Leader
Jimmy Johns Subs
Idaho Falls, ID
10.2020 - 03.2022
Resolved customer inquiries and concerns promptly, improving overall satisfaction ratings.
Coordinated staff schedules to optimize coverage during peak hours for increased efficiency.
Enforced health and safety regulations to maintain compliance and promote workplace safety.
Monitored food preparation processes to guarantee adherence to quality standards and recipes.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.