Dawson Doremus
Atlanta,GA
Summary
Dynamic professional with a proven track record at Van Michael Salon, enhancing customer satisfaction through exceptional service and efficient complaint resolution. Skilled in customer service and data inputting, I excel in fast-paced environments, demonstrating strong verbal communication and detail-oriented prowess. Achieved significant improvements in guest experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Van Michael Salon
Atlanta, GA
03.2022 - 09.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Supervisor
Chick-Fil-A
10.2019 - 09.2021
- Tasked to encouraging the companies promotions
- Worked closely with team-members to adhere to all safety policies and health regulations
- Overall embolden positivity and diligence in every individual
- Organization of schedules.
Team Member
Chick-Fil-A
09.2017 - 10.2019
- Serving the needs of guests and prepping products
- Fast Pace environment
- Multitasking and ability to thrive in an environment with little supervision.
Education
BBA - Marketing
Georgia State University
Atlanta05-2025
Skills
- Customer service
- Documentation and reporting
- Data inputting
- Verbal and written communication
- Detail-oriented
- Computer skills
- Cash handling experience
- Check-in coordination
Languages
English
Native language
French
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Representative
Van Michael Salon
03.2022 - 09.2022
Supervisor
Chick-Fil-A
10.2019 - 09.2021
Team Member
Chick-Fil-A
09.2017 - 10.2019
BBA - Marketing
Georgia State University
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