Day Stokes
Fort Worth,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
Work History
Dispatcher
Allied Universal
Fort Worth, TX
04.2021 - Current
- Dispatcher responsibilities include creating truck and guard schedules, maintaining records, handling communications with various departments, monitoring equipment locations, and filing driver paperwork.
Seasonal Tax Preparer
IRS
Dallas, TX
11.2020 - 04.2021
- Provide tax payers with information and payment options for items like filing taxes or understanding auditing procedures, online account assistance, accepting payments online and mailing customers physical required forms to review.
Control Room Operator
Marksman Security Corporation
Dallas, TX
03.2019 - 11.2020
- Duties include operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behavior and contacting
- Emergency services necessary
- While assisting with scheduling of security officers, monitoring alarm systems, responding to telephone and email queries, administration duties and dispatcher assistance.
Seasonal Customer Service Representative
FEMA Disaster Recovery
Denton, TX
10.2018 - 03.2019
- Evaluate the eligibility of disaster-related damages, facilities, work and costs
- Develop Damage Descriptions, Scopes of Work essential to the formulation of disaster recovery grants
- Support production of detailed, organized reports and reviews
- Develop and communicate processes and procedures and methodologies that streamline disaster recovery efforts, and scheduling member appointments with in network providers for Funeral Services,
- Doctor and Dental services.
Seasonal Customer Service Representative
Prime Therapeutics
Irving, TX
07.2016 - 10.2018
- Assisting subscribing members with account inquires, explaining plan coverage and benefits, while providing participating pharmacy networks providers in inbound and outbound.With minor collections
Dispatcher
Dialogue Direct
Fort Worth, TX
03.2013 - 07.2016
- Provide Emergency services such as finding stranded motorists and abandoned vehicles, dispatching tow truck services, jump starts and mobile Mechanics for large and small vehicles
- Responsibilities also included customer account assistance, monitoring driver logs, keeping records, responding to emails, filing driver information and finding in network providers.
Seasonal Warehouse Associate
FedEx Ground
Fort Worth, TX
11.2011 - 11.2013
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Education
Certification in Cosmetology -
Tint School of Makeup And Cosmetology-Grand
Manicurist -
Tint School of Make-Up & Cosmetology
Grand Prairie, TX10.2015
High school diploma -
Crosswinds High School
Grand Prairie, TX06.2013
Skills
- Customer service
- Warehouse
- Call Center
- Emergency and non Emergency Dispatcher
- Control Room Operator
- Security Guard
- Lost Prevention
- Tax Preparer
- Collections
- 45 words per minute
- Proficiency in
- Microsoft Outlook, Word and Excel, Ability to multi-task, self-starter,Strong written and
- Verbal communication skills,Proven customer service and problem resolution skills
Additional Information
- Level 2 Security License Security Guard April 2020 to April 2023 Level 3 armed Security License Nail Technician June 2022 to June 2023 State licensed Nail Tech and Manicurist.
Timeline
Dispatcher
Allied Universal
04.2021 - Current
Seasonal Tax Preparer
IRS
11.2020 - 04.2021
Control Room Operator
Marksman Security Corporation
03.2019 - 11.2020
Seasonal Customer Service Representative
FEMA Disaster Recovery
10.2018 - 03.2019
Seasonal Customer Service Representative
Prime Therapeutics
07.2016 - 10.2018
Dispatcher
Dialogue Direct
03.2013 - 07.2016
Seasonal Warehouse Associate
FedEx Ground
11.2011 - 11.2013
Certification in Cosmetology -
Tint School of Makeup And Cosmetology-Grand
Manicurist -
Tint School of Make-Up & Cosmetology
High school diploma -
Crosswinds High School
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