Dayan Hernandez
West Palm Beach,Florida
Summary
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Parts Specialist
A1 Body and Glass
West Palm Beach, FL
11.2023 - Current
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Maintained parts system with current order and sales data.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Customer Service Representative
Walgreens
Boynton Beach, FL
05.2023 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Parts Specialist
A1 Body & Glass of Deerfield
West Palm Beach, FL
04.2021 - 01.2022
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
Cleaning Supervisor
mi bella casa inc.
West Palm Beach, FL
10.2017 - 09.2020
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
Education
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL12-2023
High School Diploma -
Forest Hill High School Adult Education
West Palm Beach, FL05-2019
MBA - Business Administration
Palm Beach State College
Lake Worth, FLSkills
- Warranty Administration
- Packaging and Labeling
- Shipping and receiving
- Sales Support
- Cost-reduction strategies
- Invoice Processing
- Ordering parts
- Team Collaboration
- Inventory Management
- Operations Management
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Parts Specialist
A1 Body and Glass
11.2023 - Current
Customer Service Representative
Walgreens
05.2023 - 10.2023
Parts Specialist
A1 Body & Glass of Deerfield
04.2021 - 01.2022
Cleaning Supervisor
mi bella casa inc.
10.2017 - 09.2020
Associate of Arts - Business Administration
Palm Beach State College
High School Diploma -
Forest Hill High School Adult Education
MBA - Business Administration
Palm Beach State College
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