Erwin Ugalde Gonzalez
Balch Springs,TX
Summary
Energetic and detail-focused with strong aptitude for understanding technical schematics and inventory management. Possess foundational knowledge of automotive parts and skilled in data entry and customer service. Dedicated to ensuring efficient parts distribution and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Parts Specialist
Oreilly Auto Pats
1536 S Buckner
08.2024 - Current
- Provided exceptional customer service by assisting customers with parts inquiries and product selections.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Maintained inventory accuracy through regular stock checks and organization of parts displays.
- Assisted in training new team members on product knowledge and operational procedures.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained extensive understanding of common problems and methods for repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Cashier
Popeyes® Louisana Kitchen
9540 Lake June Rd
03.2023 - 08.2023
- Maintained accurate cash register balances throughout shifts.
- Assisted customers by providing menu information and resolving inquiries.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory by restocking supplies and notifying management of shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
West Mesquite High School
Mesquite, TXSkills
- Returns processing
- Packaging and labeling
- Warranty administration
- Stock control
- Parts identification
- Customer service
- Sales training
- Team collaboration
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Parts Specialist
Oreilly Auto Pats
08.2024 - Current
Cashier
Popeyes® Louisana Kitchen
03.2023 - 08.2023
High School Diploma -
West Mesquite High School