Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
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Dayana Acar

Dayana Acar

Miami,USA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Diligent, with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Customer Service (Casino Server)

Seminole Classic Casino Of Hollywood
Miami, FL
04.2025 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction throughout their dining experience.
  • Coordinated with kitchen staff to facilitate timely food preparation and delivery, enhancing overall guest enjoyment.
  • Trained new servers on menu offerings, service techniques, and company standards to maintain quality assurance.
  • Resolved customer concerns with professionalism, fostering positive relationships and encouraging repeat business within the casino setting.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Processed transactions accurately using point-of-sale systems while managing cash flow responsibly during busy periods.

Professional Home Furnishing Associate

El Dorado Furniture
Miami, Florida
02.2020 - 01.2024
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Computed purchases and received and processed cash or credit payment.

Shift Manager

Global Lounge Network (MIA-Airport VIP Lounges)
Miami, Florida
02.2015 - 06.2020
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Investigated customer complaints regarding merchandise quality or availability promptly.

Shift Manager Cashier

Bijoux Terner (MIA Airport)
Miami, Florida
07.2012 - 01.2015
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Resolved conflicts between staff members in a professional manner.
  • Processed weekly payroll information using appropriate software applications.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.

Education

Bachelor of Arts - Ballet

ENA Art School
Havana, Cuba
06-1997

Associate of Science - Surgery Technician

Medical Campus Miami Dade College
Miami, FL
06-2027

GED -

Miami Dade College
Miami, FL
02-2024

Skills

  • Program Support
  • Management Support
  • Data Entry
  • Workplace Safety
  • Preparing reports
  • Cash Handling
  • Service assistance
  • New teller training
  • Relationship Building
  • Decision-Making
  • Client Engagement
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Guest relations management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided excellent customer service in high-stress situations.
  • Handled transactions accurately and efficiently.

Certification

  • Healthcare Administration Coursework.
  • Customer Service Training certification.
  • Familiar with Healthcare office environments

LANGUAGES

English: Professional
Spanish: Professional
Turkish: Professional

Timeline

Customer Service (Casino Server)

Seminole Classic Casino Of Hollywood
04.2025 - Current

Professional Home Furnishing Associate

El Dorado Furniture
02.2020 - 01.2024

Shift Manager

Global Lounge Network (MIA-Airport VIP Lounges)
02.2015 - 06.2020

Shift Manager Cashier

Bijoux Terner (MIA Airport)
07.2012 - 01.2015

Bachelor of Arts - Ballet

ENA Art School

Associate of Science - Surgery Technician

Medical Campus Miami Dade College

GED -

Miami Dade College