Dayana Anaya
San Diego,CA
Summary
Results-driven business student with hands-on experience in sales, customer service, and operations. Proven ability to improve customer experience, drive revenue, and manage fast-paced environments. Strong communicator with a growing background in marketing, client coordination, and administrative support.
Overview
8
8
years of professional experience
Work History
Front Desk Assistant
Student Health Services, San Diego State University
08.2025 - Current
- Oversaw front desk operations, ensuring efficient check-ins and addressing student inquiries.
- Coordinate appointments and maintain organized patient records in a fast-paced environment
- Provide professional customer service while supporting daily clinic operations
- Ensure clear communication between staff and students
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Volunteer
Boys and Girls Club
06.2025 - 08.2025
- Facilitated community events to enhance engagement and participation among local families.
- Organized educational activities to engage students and promote learning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Monitored student behavior to promote a safe environment.
Client Coordinator and Administrative Assistant
AGRODAM Agriculture
06.2025 - Current
- Coordinated client scheduling and booking to enhance efficiency in food distribution operations.
- Managed logistics coordination to optimize service flow during large-scale distribution events.
- Engaged with community members to ensure understanding and provide necessary support
- Developed and maintained comprehensive client documentation to enhance service delivery.
- Conducted regular follow-ups with clients to assess satisfaction and identify opportunities for improvement.
Babysitter
01.2018 - Current
- Managed daily routines and ensured safety for children ages 8 months–6 years
- Built strong relationships with families through reliability and communication
- Assisted with meals, learning activities, and structured schedules
- Maintained effective communication with parents regarding children's progress and daily activities.
Sales Assistant
Downsizing LA
06.2024 - 08.2024
- Organized and styled estate sale items to increase visual appeal and sales
- Researched and priced inventory using online marketplaces
- Assisted customers during high-traffic events, improving overall experience
- Trained new team members on sales techniques and company policies to ensure consistent service quality.
Event Support Assistant
08.2022 - 12.2023
- Assisted with event setup, coordination, and breakdown
- Supported guest experience and ensured smooth event operations
- Collaborated with vendors to secure necessary materials and services for successful executions.
Kitchen & Operations Assistant
Community Shelter
06.2022 - 08.2022
- Managed kitchen inventory and tracked food supplies to ensure availability
- Verified meal tickets to ensure fair and organized food distribution
- Maintained a clean and structured environment in a high-volume setting
Customer Service Representative
Pizza Hut
04.2020 - 06.2022
- Managed high-volume orders and POS transactions with accuracy
- Upsold promotions and menu items to increase order value
- Delivered fast, efficient service in a high-pressure environment
- Trained new staff on company policies and customer service best practices, fostering team development.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Business Administration - Marketing
San Diego State University
San Diego, CA05.2026
Associate of Science - Business Administration
El Camino College
Torrance, CA05.2024
Skills
- Customer service expertise
- Sales & Upselling
- Marketing & Campaign Strategy
- POS Systems & Cash Handling
- Scheduling & Administrative Support
- Communication & Problem Solving
- Organization & Time Management
- Bilingual
- Patience and empathy
- Attention to detail
- Adaptability and resilience
Languages
English
Spanish
Timeline
Front Desk Assistant
Student Health Services, San Diego State University
08.2025 - Current
Volunteer
Boys and Girls Club
06.2025 - 08.2025
Client Coordinator and Administrative Assistant
AGRODAM Agriculture
06.2025 - Current
Sales Assistant
Downsizing LA
06.2024 - 08.2024
Event Support Assistant
08.2022 - 12.2023
Kitchen & Operations Assistant
Community Shelter
06.2022 - 08.2022
Customer Service Representative
Pizza Hut
04.2020 - 06.2022
Babysitter
01.2018 - Current
Bachelor of Science - Business Administration - Marketing
San Diego State University
Associate of Science - Business Administration
El Camino College