Dayana Banos
Miramar,FL
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
7
7
years of professional experience
Work History
Senior Sales Coordinator
Moon Aesthetics
09.2020 - 02.2025
- Increased sales revenue by developing and implementing strategic sales plans.
- Conducted market research to identify potential clients and expand the company''s reach.
- Mentored junior sales staff, contributing to their professional growth and development.
- Implemented training programs for both new hires and existing employees to enhance skill sets necessary for success.
- Strengthened client relationships through regular communication and excellent customer service.
Care Coordinator
Magellan Health
03.2018 - 06.2020
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Reviewed task in denials queue, verified shell information was entered correctly & correct Doctor selected. Task denial to nurse to complete clinical review.
- Called provider to verify patient's appointments, change appointments or relocate members to a closer Location depending on mileage and validate previous services provided to member.
- Created more than 100 authorizations Daily for inpatient and outpatient services.
Customer Service Manager
Avana Plastic Surgery
01.2018 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Researched and corrected customer concerns to promote company loyalty.
Manager's Assistant
Custom Cabinets for Life
01.2018 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
GED -
Hialeah High School
Hialeah, FL05-2015
Skills
- Negotiation expertise
- Sales presentations
- Sales training
- Pipeline management
- Documentation proficiency
- Case management
- Documentation
- Patient education
- Organizational skills
Languages
English
Native or Bilingual
Timeline
Senior Sales Coordinator
Moon Aesthetics
09.2020 - 02.2025
Care Coordinator
Magellan Health
03.2018 - 06.2020
Customer Service Manager
Avana Plastic Surgery
01.2018 - 12.2019
Manager's Assistant
Custom Cabinets for Life
01.2018 - 04.2019
GED -
Hialeah High School
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