Dayana Barboza
Phoenix,OR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Sales Associate
Guitar Center
Phoenix, AZ
12.2022 - Current
- Properly greet and welcome customers
- Offer exceptional customer service by assisting customers and offering valuable information on products
- Assisting other store associates and managers with given tasks
- Provide personal expertise, advise, and recommendations to customers
- Process payments safely and with utmost accuracy
- Ability to lift up to 50+ lbs
- Ability to multitask
- Proficient in money management
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
Usher
Live Nation
Phoenix, AZ
07.2023 - 01.2024
- Verified customer's ticket information and scanned tickets to ensure validity.
- Monitored patrons entering and exiting the venue to ensure safety compliance with maximum occupancy limits.
- Greeted and assisted customers to foster positive experiences.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Assisted with seating patrons in a courteous and efficient manner.
- Provided information regarding events, facilities, and services.
- Provided assistance to people with disabilities who require special accommodation.
- Answered questions from guests about events, venues, times.
Cashier
Rancho La Candelaria
Phoenix, AZ
04.2020 - 09.2020
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Monitored stock levels of all food supplies on hand throughout shift.
- Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Front Desk Receptionist
America's Best Value Inn Hotel
Phoenix, AZ
09.2017 - 10.2017
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Associate of Arts - Music Technology
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2023
Skills
- Product Sales
- Merchandising Knowledge
- Service-Oriented
- Cash Register Operation
- Teamwork and Collaboration
- Verbal/Written Communication
- Exceptional Customer Service
- Money Handling
- Payment Processing
- Stocking and Receiving
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Usher
Live Nation
07.2023 - 01.2024
Sales Associate
Guitar Center
12.2022 - Current
Cashier
Rancho La Candelaria
04.2020 - 09.2020
Front Desk Receptionist
America's Best Value Inn Hotel
09.2017 - 10.2017
Associate of Arts - Music Technology
Maricopa Community Colleges - Phoenix College