DAYANA CHINEA
Cutler Bay
Summary
Compassionate and organized individual with a background in customer service and team development. Skilled in managing high-stress situations while maintaining a focus on empathy and resolution, ready to enhance customer experiences and team dynamics.
Overview
10
10
years of professional experience
Work History
SECURITY VISITOR CONTROL REPRESENTATIVE
MOUNT SINAI MEDICAL CENTER
Miami Beach, FL
11.2024 - Current
- Maintained confidential patient records in compliance with HIPAA regulations and organizational standards.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Dispatcher
DHL
Doral, FL
08.2022 - 10.2024
- Monitored real-time tracking systems to ensure accurate status updates and customer communication.
- Managed communication between drivers and clients, enhancing service quality and satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
School Bus Attendant
FRANMAR
Cutler Bay, FL
06.2016 - 08.2021
- Supervised student safety during transportation, ensuring adherence to protocols and compliance with regulations.
- Assisted in maintaining a clean and organized bus environment, promoting health and hygiene standards.
- Collaborated with drivers to communicate route changes, enhancing operational efficiency and reducing delays.
- Monitored student behavior, implementing positive reinforcement strategies to foster a respectful atmosphere.
- Conducted regular safety checks of equipment and bus conditions, proactively addressing potential hazards or issues.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
Education
High School Diploma -
HIALEAH SENIOR HIGH SCHOOL
Hialeah, FL06-2005
Skills
- Customer service
- Data entry
- Team development
- Bilingual
- Multitasking and organization
Languages
English
Spanish
Timeline
SECURITY VISITOR CONTROL REPRESENTATIVE
MOUNT SINAI MEDICAL CENTER
11.2024 - Current
Dispatcher
DHL
08.2022 - 10.2024
School Bus Attendant
FRANMAR
06.2016 - 08.2021
High School Diploma -
HIALEAH SENIOR HIGH SCHOOL