DAYANA DE LEON
Ottumwa,IA
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
19
19
years of professional experience
Work History
Assistant Manager
JORDAN'S TIRE SHOP
OTTUMWA , IA
02.2025 - 08.2025
- Managed inventory levels to ensure sufficient supply across all departments.
- Resolved customer inquiries promptly, upholding high service quality standards.
- Monitored employee attendance and payroll information to maintain accurate records.
- Greeted customers, assisting with product selection for optimal satisfaction.
- Inspected vehicle tires for wear, damage, and proper inflation levels.
- Maintained a clean, organized workspace daily to promote efficiency.
- Communicated with customers effectively regarding available services.
- Removed and remounted wheels on various vehicle types as needed.
Dispatcher
10-15 TRANSIT
Ottumwa, Iowa
01.2024 - 02.2025
- Coordinated daily schedules for transit routes to enhance service efficiency.
- Monitored vehicle locations with GPS technology for timely updates.
- Communicated essential information to drivers and addressed their concerns.
- Assisted in managing passenger inquiries and resolving service issues promptly.
- Collaborated with team members to ensure adherence to safety regulations.
- Managed high call volumes while maintaining data entry accuracy.
- Assigned drivers to routes based on customer requirements.
- Resolved customer complaints regarding service delays and issues.
Construction Worker
DE LEON RENOVATIONS
Ottumwa, Iowa
10.2020 - 11.2024
- Assisted in framing and drywall installation on residential projects.
- Managed job site organization, ensuring cleanliness standards were met.
- Utilized hand and power tools for carpentry and repair tasks.
- Maintained safe working environment by removing debris before shift completion.
- Organized materials and supplies to enhance workflow efficiency on site.
- Conducted touch-ups and repairs on finished painted surfaces.
- Applied primer and paint under supervision of lead painters.
- Assisted skilled roofers with material handling and installation activities.
Clerk/Typist
Iowa Department Of Human Services
OTTUMWA , IA
02.2015 - 09.2020
- Maintained accurate records and correspondence for departmental documents.
- Communicated application statuses and required documentation to clients effectively.
- Supported team members by managing routine clerical tasks as needed.
- Organized and promptly distributed incoming mail to relevant staff members.
- Greeted visitors and scheduled appointments for staff members efficiently.
- Answered telephone inquiries and directed calls to appropriate personnel.
- Reviewed documents for accuracy prior to submission.
- Scanned documents into digital format for secure storage in computer systems.
Interpreter
WAPELLO CO AUDITORS OFFICE
OTTUMWA, IOWA
12.2006 - 02.2015
- Facilitated communication among diverse language speakers in various settings.
- Interpreted spoken language during meetings and conferences for improved clarity.
- Adapted interpretation style to accommodate different audiences and cultural contexts.
- Translated written texts accurately between languages, ensuring efficiency.
- Maintained confidentiality of sensitive information in compliance with ethics standards.
- Collaborated with professionals to clarify context and terminology needs.
- Organized office filing systems, enhancing operational efficiency.
- Managed inventory of office supplies, ensuring timely replacements.
Real Estate Agent
BRIDGE CITY REALTY
OTTUMWA , IA
01.2011 - 08.2013
- Facilitated property showings and open houses to engage potential buyers.
- Researched market trends, offering clients informed and strategic guidance.
- Prepared and presented comprehensive property listings to attract prospective buyers.
- Coordinated transactions among lenders, inspectors, and other agents.
- Assisted clients throughout buying and selling processes for residential properties.
- Negotiated purchase agreements, securing favorable terms for clients.
- Maintained precise records of transactions and client interactions.
- Developed effective marketing materials to enhance property visibility.
TAX PREPARER
Liberty Tax Service
OTTUMWA, IOWA
02.2007 - 03.2010
- Prepared individual and business tax returns using industry-standard software.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Educated clients on changes in tax laws affecting financial situations.
- Advised clients on efficient and legal filing strategies.
- Coordinated communication between clients and tax authorities to resolve issues.
- Maintained organized, secure records of client information and tax filings.
- Filed returns electronically through approved software programs.
- Assisted clients with inquiries regarding tax filings or status.
Education
High School Diploma -
JAMES MONROE HIGH SCHOOL
North Hills, CA05-2002
Some College (No Degree) - REAL ESTATE
Indian Hills Community College
Ottumwa, IASkills
- Attention to detail
- Stress tolerance
- Data entry accuracy
- Call handling
- Multitasking
- Problem solving
- Customer service
- Scheduling coordination
- GPS monitoring
- Complaint resolution
- Relationship management
- Team collaboration
- Vehicle inspection
- Inventory management
Languages
Spanish
Professional
Accomplishments
- BRONZE AWARD 2007 REALTOR ASSOCIATION
References
References available upon request.
Timeline
Assistant Manager
JORDAN'S TIRE SHOP
02.2025 - 08.2025
Dispatcher
10-15 TRANSIT
01.2024 - 02.2025
Construction Worker
DE LEON RENOVATIONS
10.2020 - 11.2024
Clerk/Typist
Iowa Department Of Human Services
02.2015 - 09.2020
Real Estate Agent
BRIDGE CITY REALTY
01.2011 - 08.2013
TAX PREPARER
Liberty Tax Service
02.2007 - 03.2010
Interpreter
WAPELLO CO AUDITORS OFFICE
12.2006 - 02.2015
High School Diploma -
JAMES MONROE HIGH SCHOOL
Some College (No Degree) - REAL ESTATE
Indian Hills Community College