Summary
Overview
Work History
Education
Skills
Timeline
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Dayana Galindo

San Antonio

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at PlainsCapital Bank. Proven track record in cash handling and management, enhancing operational efficiency while fostering strong customer relationships. Bilingual in Spanish, I excel in creating a welcoming atmosphere and resolving inquiries with patience and empathy.

Overview

9
9
years of professional experience

Work History

Teller/Customer Service Representative

PlainsCapital Bank
10.2023 - 02.2025
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Teller

PlainsCapital Bank
08.2016 - 03.2023
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
  • Enhanced team knowledge by sharing best practices in cash handling and customer service.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Received loan and utility payments, sending funds to correct destinations.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Education

Harlandale High School
San Antonio, TX

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Positive
  • Cash handling and management
  • Patience and empathy
  • Spanish speaking

Timeline

Teller/Customer Service Representative

PlainsCapital Bank
10.2023 - 02.2025

Teller

PlainsCapital Bank
08.2016 - 03.2023

Harlandale High School

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Dayana Galindo