DAYANA GONZALEZ
Homestead,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Medical Assistant
PENATE MEDICAL CENTER
Miami, FL
05.2023 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Performed preliminary physical tests to accurately record results in patient history summary.
Front Desk Receptionist
PENATE MEDICAL CENTER
Miami, FL
01.2023 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
Hostess
Pho 79
Miami, FL
08.2021 - 02.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Bachelor of Science - Biotechnology
08.2020
Skills
- Customer Service
- First Aid
- Lab Equipment Setup
- Medical Records Management
- Phlebotomy
- Sensitive information handling
- Office organization
- Problem-solving
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Medical Assistant - PENATE MEDICAL CENTER
05.2023 - Current
Front Desk Receptionist - PENATE MEDICAL CENTER
01.2023 - Current
Hostess - Pho 79
08.2021 - 02.2023
UNIVERSIDAD DE CIENCIAS MEDICAS - Bachelor of Science, Biotechnology
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