Dayana Gonzalez Nogueira
Orlando,FL
Summary
Proven track record in enhancing customer service excellence at Bravo Supermarket, with a keen focus on accuracy and relationship building. Expert in maintaining safe work environments and optimizing system performance, demonstrating exceptional work ethic and team collaboration skills. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Cashier
Bravo Supermarket
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Material Handler
BOS Warehouse
11.2022 - 11.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Technician in Territorial Planning
Institute of Physical Planning
08.2008 - 01.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
Bachelor in Document Management
IPUE Rolando Valdivia
Camaguey, Cuba 01-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cashier
Bravo Supermarket
02.2024 - Current
Material Handler
BOS Warehouse
11.2022 - 11.2023
Technician in Territorial Planning
Institute of Physical Planning
08.2008 - 01.2021
Bachelor in Document Management
IPUE Rolando Valdivia
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