Dayana Hernandez
Bay Shore
Summary
Detail-oriented medical professional with experience in patient support, insurance authorization, and clinical coordination. Skilled in managing patient communications, resolving any patient related issues or concerns and facilitating efficient care between patients, physicians, and insurance providers. Proven ability to handle medical documentation, lab results, and patient inquiries in fast paced healthcare environments.
Overview
2
2
years of professional experience
Work History
Receptionist
Timothy Groth Mdpc
Smithtown
12.2023 - 11.2025
- Greeted patients and visitors warmly upon arrival at the medical practice.
- Managed a high volume phone system to schedule appointments efficiently.
- Maintained organized patient records in electronic health record system.
- Monitored waiting area for cleanliness and comfort of patients.
- Processed payments and managed billing inquiries from patients professionally.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Clinical support
Timothy Groth Mdpc
Smithtown
12.2023 - 11.2025
- Resolve any issues for patients at pharmacies regarding the release of their medications or medical information the pharmacist may require.
- Obtain prior authorization for medication through private insurance and through the workerʼs compensationboard.
- Provided comprehensive clinical support to patients, including medication reviews and patient counseling.
- Handled communication from patient to physician regarding any procedure questions or concerns.
- Answer and attend to patient calls and handle any request for medical documentation such as imaging or medical reports.
- Provided support to clinical staff by retrieving medical charts or lab results as needed.
Education
Brentwood High School
Brentwood, NYSkills
- Bilingual
- Appointment scheduling
- Patient communication
- Attention to detail
- Good time management
- Conflict resolution
- Professional demeanor
Languages
Spanish
Professional
A1
Timeline
Receptionist
Timothy Groth Mdpc
12.2023 - 11.2025
Clinical support
Timothy Groth Mdpc
12.2023 - 11.2025
Brentwood High School