Dayana Jaimes
Tulsa,OK
Summary
Dedicated professional with proven expertise in customer service and sales techniques, honed at Iván and Mohamed. Excelled in guest engagement and task prioritization, significantly enhancing dining and shopping experiences. Demonstrated exceptional multitasking abilities, ensuring accurate financial transactions and fostering a collaborative work environment. Achieved a notable increase in customer satisfaction through personalized service and efficient problem resolution.
Overview
2024
2024
years of professional experience
Work History
Server
Iván
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Mohamed
05.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Union High School
6636 S Mingo Rd 05.2023
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Sales expertise
- Sales techniques
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Mohamed
05.2022 - 12.2023
Server
Iván
Union High School
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