Dayana Laguna
Oklahoma City,OK
Summary
Assistant Manager with proven expertise in customer service and money handling, honed at El Huevo Mexi Diner. Excelled in fostering team leadership and problem-solving skills, significantly improving customer satisfaction. Demonstrated exceptional decision-making abilities, leading to streamlined operations and enhanced team morale.
Overview
2
2
years of professional experience
Work History
Assistant Manager
El Huevo Mexi Diner
Oklahoma City, OK
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Capitol Hill High School
Oklahoma City2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Cost reduction
- Cost control
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
El Huevo Mexi Diner
10.2022 - Current
Capitol Hill High School