Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayana Lopez

Summary

Versatile and results-driven professional with a proven track record at Amazon, enhancing operational efficiency and customer satisfaction. Excelled in leadership roles, demonstrating exceptional decision-making and customer service skills. Achieved significant improvements in workplace safety and process optimization, leveraging strengths in time management and complex problem-solving.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Amazon
06.2023 - 10.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 65 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Manager on Duty

Taco Bell
01.2021 - 11.2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.

Stock Associate

Ross Dress for Less
03.2018 - 09.2021
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Associate

Aqua
04.2018 - 09.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Performed troubleshooting, diagnosis, and repair of bowling lanes and arcade equipment.

Waitress

Taqueria 152
04.2017 - 10.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

High School Diploma -

Pacheco High School
Los Banos, CA
06-2017

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Leadership qualities
  • Customer interaction
  • Cash handling
  • Complex Problem-solving
  • Inventory management
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Warehouse Worker

Amazon
06.2023 - 10.2023

Manager on Duty

Taco Bell
01.2021 - 11.2022

Associate

Aqua
04.2018 - 09.2020

Stock Associate

Ross Dress for Less
03.2018 - 09.2021

Waitress

Taqueria 152
04.2017 - 10.2018

High School Diploma -

Pacheco High School

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Dayana Lopez