DAYANA LOPEZ
Apollo Beach,FL
Summary
Performance-driven, customer-oriented, fast-learning, detail-oriented individual professional with twenty years of diverse experience in customer service and office managing. Effective at time management and efficient in coordinating multiple assignments under time pressure.
Overview
16
16
years of professional experience
Work History
Server
Skyway Cafe
Saint Petersburg, FL USA
01.2019 - 11.2025
- Provide service at busy, quick turn-around casual restaurant that operates during breakfast/lunch hours
- Manage, control and perform all aspects of the front of the house worker- greeting guests, waitressing and bartending
- Work closely with the general manager and provide guest feedbacks; identify opportunities for improvement
- Work closely with the back of the house workers to ensure accuracy when special requests are made and to share feedback on customers experience after dining at Skyway Cafe
- Take ownership of tasks, ensure consistency with food presentation, assist guests with many questions and work towards exceeding customer expectations while dining at Skyway Cafe
Server
Miro's Place
Saint Petersburg, FL, USA
01.2023 - 06.2023
- Provide service at busy, casual restaurant/ coffee shop that operates during breakfast/lunch/dinner hours
- Manage, control and perform all aspects of the front of the house worker- greeting guests, waitressing and bartending
- Work closely with the general manager and provide guest feedbacks; identify opportunities for improvement
- Work closely with the back of the house workers to ensure accuracy when special requests are made and to share feedback on customers experience after dining at Miro's Place
- Take ownership of tasks, ensure consistency with food presentation, assist guests with many questions and work towards exceeding customer expectations while dining at Miro's Place
Office Manager
CompanyCare LLC
Saint Petersburg, FL, USA
01.2014 - 01.2019
- Performed office managing and organizational duties
- Performed accounting duties
- Responsible for employee payroll and pay stubs
- Replied to emails from brokers and other companies
- Worked with factoring company
- Responsible for dispatching
- Interacted with vendors and handles invoice payments
- Created and maintained paper and electronic files
- Ensured compliance with federal, state, and bank regulations
- Prioritized deadlines and managed day-to-day activities
- Trucking company
Supervisor
Wietom General Cleaning Service, Inc.
Saint Petersburg, FL, USA
01.2010 - 06.2017
- Worked in HSKP department
- Performed as Turn-down Service Attendant
- Performed as Stylist
- Performed as Lobby Attendant
- Performed as Project Attendant
- Performed as Room inspector
- Handled guest requests/complaints and found ways to resolve problems and improve guest services and experience
- Stationed at The Vinoy Renaissance St. Pete, FL
Education
Authorized Notary Signing Agent / NSA - undefined
USA01.2022
High School Degree - Arts/ Oil paint
Bulgaria05.2005
Skills
- Administrative positions
- Customer service
- Training
- Motivation
- Supervision
- Responsibility
- Reliability
- Communication
- Organization
- Professional interaction
- Efficiency
- Pleasant interaction
- Strong work ethic
- Exceptional customer service
- Cash handling
Languages
Bulgarian
Native or Bilingual
Serbian
Elementary
English
Native or Bilingual
Timeline
Server
Miro's Place
01.2023 - 06.2023
Server
Skyway Cafe
01.2019 - 11.2025
Office Manager
CompanyCare LLC
01.2014 - 01.2019
Supervisor
Wietom General Cleaning Service, Inc.
01.2010 - 06.2017