Dayana Mukyzhanova
New York
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Language
Work History
Shift Supervisor
Starbucks
New York, NY
06.2024 - Current
- Oversaw inventory management and ensured timely restocking of supplies during shifts.
- Supervised daily operations, ensuring efficiency and high-quality customer service.
- Resolved customer complaints with effective solutions, resulting in improved customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace.
- Trained and mentored new team members on operational procedures and best practices.
Team Trainer
Chick-fil-A
Estero, Florida
07.2023 - 11.2024
- Trained team members on customer service best practices and operational procedures, enhancing service quality.
- Developed training materials to clarify menu offerings for staff, improving customer interactions.
- Facilitated role-playing exercises to improve team communication skills.
- Facilitated role-playing exercises to strengthen team communication skills, fostering collaboration.
- Assisted in creating a positive work environment through team-building activities.
Education
Associate of Arts - Finance
Florida SouthWestern State College
Fort Myers, FL05-2027
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2025
Skills
- Inventory management
- Employee training
- Customer service
- Staff management
- Budget management
- Operational efficiency
- Problem resolution
- Time management
- Cash handling
- Point of sale operations
- Personnel supervision
Languages
Russian
Professional
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Team Trainer
Chick-fil-A
07.2023 - 11.2024
Associate of Arts - Finance
Florida SouthWestern State College
High School Diploma -
South Fort Myers High School
Licenses & Certifications
Licensed Esthetician – State of Florida
Issued: April 2026
Active License
Skills:
Skin analysis
Customized facials
Hair removal (waxing)
Sanitation and infection control
Product knowledge and retail recommendations
Client consultation
Professional communication
Time management
Appointment scheduling
Customer service