Dayana Ramirez
Customer Service
Tustin,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Business Solutions
11.2021 - Current
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bartender
Buffalo Wild Wings
12.2019 - 12.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Customer Service Cashier
Rocking Jump
07.2016 - 08.2017
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the. store when required.
Education
High School Diploma -
Tustin High School
05.2001 -
Skills
Appointment Scheduling
Timeline
Customer Service Representative
Business Solutions
11.2021 - Current
Bartender
Buffalo Wild Wings
12.2019 - 12.2023
Customer Service Cashier
Rocking Jump
07.2016 - 08.2017
High School Diploma -
Tustin High School
05.2001 -
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