Dayana Rodriguez Noriega
Las Vegas,NV
Overview
8
8
years of professional experience
Work History
Waitress
Bar and Restaurant Esa Talla
Cuba, Matanzas
12.2020 - 05.2024
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
Housekeeper
Iberostar Bella Vista
Cuba, Varadero
01.2018 - 08.2020
- Changed bed linens and towels, tidied up rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Sanitized all areas of the hotel lobby and public restrooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Emptied trash receptacles throughout the property.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Cashier
Bar and Restaurant Pacha
Cuba, Matanzas
06.2016 - 11.2017
- Assisted customers over the phone regarding store operations, product information and order placement.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
Education
Industrial Engineering
University of Matanzas Camilo Cienfuegos
Cuba06-2016
Skills
- Menu Recommendations
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Order Accuracy
- Order Taking
- Check payment processing
- Handling Complaints
- Team Collaboration
- Price memorization
- Cash Handling
- Dusting
- Restroom detailing
- Laundry Management
- Guest Relations
- Housekeeping
- Waste disposal
- Sanitization techniques
- Cleaning methods
- Ironing clothing
- Cash Register Operation
- Payment Collection
- Payment Processing
- ID Verification
- Customer Assistance
- Money Handling
Timeline
Waitress
Bar and Restaurant Esa Talla
12.2020 - 05.2024
Housekeeper
Iberostar Bella Vista
01.2018 - 08.2020
Cashier
Bar and Restaurant Pacha
06.2016 - 11.2017
Industrial Engineering
University of Matanzas Camilo Cienfuegos