Dayana Sanchez
Miami,FL
Summary
Professional Bartender seeking an opportunity to utilize my years of experience in the service industry with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Bartender
Charleys Tavern
01.2022 - 10.2023
- Served high customer volumes in a fast paced bar and restaurant during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Food Server and Hostess
St Moritz Grill And Bar
06.2019 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Pope John XXIII Regional High School
Sparta, NJ06.2021
Nursing
County College of Morris
Randolph Township, NJSkills
- Liquor, Beer and Wine Knowledge
- Energetic and sociable while providing excellent customer service
- Strong work ethic
- Ability to effectively multitask
- Suggestive Selling
- Anticipating Guest Needs
- Can easily apply new skills and concepts in a fast paced environment
- Cash Register Operation
- Custom Drink Preparation
- Complex problem solving
- Responsible Alcohol Service
- Guest Satisfaction
Timeline
Bartender
Charleys Tavern
01.2022 - 10.2023
Food Server and Hostess
St Moritz Grill And Bar
06.2019 - 08.2021
High School Diploma -
Pope John XXIII Regional High School
Nursing
County College of Morris