Dayana Sanz Luna
Clearwater,FL
Summary
Bilingual professional with over 17 years of experience in education, sales, and customer service across multiple countries. My career began as a teacher, where I developed strong patience, attention to detail, and a deep understanding of human behavior. Transitioning into sales, I discovered my passion for client relations and empathy-driven service, consistently delivering results through clear communication and cultural adaptability.
Currently studying psychology, I’m committed to personal growth and excellence in every role I take on. I thrive in team environments but am equally confident managing responsibilities independently. I believe in honest work, and I value the balance between effort and reward—always striving to exceed expectations with integrity and purpose.
Overview
13
13
years of professional experience
Work History
Property Manager Representative
DCD Residences
Clearwater, FL
01.2025 - Current
- Managed tenant communications and resolved inquiries efficiently.
- Coordinated property maintenance schedules to ensure timely service delivery.
- Conducted regular inspections to maintain property standards and compliance.
- Assisted in the preparation of lease agreements and documentation accuracy.
- Developed tenant retention strategies to enhance community engagement and satisfaction.
- Led initiatives to optimize operational workflows, improving overall efficiency in property management tasks.
- Maintained accurate records of all property transactions, including leases, rent payments, maintenance requests, and vendor contracts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Handling 8 properties at the same time with optimal results.
Amazon Delivery Driver
Express Transit
Tampa, FL
11.2024 - 01.2025
- Operated delivery vehicle efficiently, adhering to safety protocols and traffic regulations.
- Communicated effectively with customers to confirm deliveries and address inquiries.
- Managed route planning to optimize delivery times and minimize delays.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Collaborated with team members to improve delivery processes and workflows.
- Implemented feedback mechanisms to enhance customer satisfaction during delivery interactions.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier /Customer Service Representative
Marathon / Chevron
Fort Lauderdale, FL
05.2023 - 07.2024
- Collaborated with team members to streamline service and reduce wait times.
- Trained new cashiers on procedures and customer service best practices.
- Implemented inventory checks to ensure stock availability during peak hours.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lottery Services
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier /Customer Service Representative
Key Food Miramar
Miramar, FL
12.2022 - 05.2023
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to promote safety standards.
- Reconciled cash drawer at shift end, ensuring accurate financial reporting.
- Handled customer complaints professionally, fostering positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handle services which include Lottery, MoneyGram, Money orders and similar.
Sales Associate /Customer Service Cashier
Orders.co
Yerevan, Armenia
03.2022 - 09.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels and ensured accurate stock replenishment.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of sales floor to promote positive environment.
- Responded to customer inquiries, providing knowledgeable support and solutions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier Manager
Cubacatering S.A
La Havana, Cuba
10.2019 - 2022
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained new cashiers on effective customer service techniques and operational procedures.
- Implemented inventory management processes to enhance product availability and reduce shortages.
- Resolved customer complaints promptly, improving overall satisfaction ratings in checkout experience.
Assistant Manager
Cubacatering S.A
La Havana, Cuba
06.2017 - 2019
- Assisted in developing operational strategies to enhance team productivity and customer satisfaction.
- Coordinated scheduling and task assignments to ensure optimal workflow in daily operations.
- Supported inventory management processes, including tracking stock levels and placing orders as needed.
- Trained new staff on company policies, procedures, and best practices for efficient service delivery.
Teacher
Education
La Havana, Cuba
09.2012 - 2017
- Developed engaging lesson plans to enhance student comprehension and participation.
- Assisted in creating a supportive classroom environment for diverse learning needs.
- Implemented educational technologies to facilitate interactive learning experiences.
- Collaborated with colleagues to plan and execute school-wide events and activities.
- Evaluated student progress through assessments, providing constructive feedback for improvement.
- Adapted instructional materials to meet the varying abilities of students effectively.
- Developed engaging art curriculum aligned with educational standards.
- Facilitated creative projects that enhanced students' artistic skills and self-expression.
- Implemented age-appropriate art techniques to enhance student skill levels and confidence.
- Developed engaging lesson plans that fostered creativity and artistic expression among students.
Education
Bachelor of Science - Psychology
Keiser University
Fort Lauderdale, FL01-2028
Certificate - Real Estate
Sonia Galarza
Tampa, FL08-2025
Bachelor of Arts - Theater
Eduardo Garcia Delgado
La Habana , Cuba06-2012
Skills
- Tenant support services
- Residential property inspections
- Understanding of fair housing laws
- Rent collection
- Skilled in property administration
- Maintenance coordination
- Lease administration
- Strong verbal and written communication
- Customer service-focused
- Tenant and eviction laws
- Quick to adjust to new challenges
- Property tours and inspections
- Property management
- Leasing and sales
- Administrative support
- Valid Florida driver's license
- Debt recovery coordination
- Eviction notices
- Technology implementation skills
- Bilingual
Languages
English
Professional Working
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Property Manager Representative
DCD Residences
01.2025 - Current
Amazon Delivery Driver
Express Transit
11.2024 - 01.2025
Cashier /Customer Service Representative
Marathon / Chevron
05.2023 - 07.2024
Cashier /Customer Service Representative
Key Food Miramar
12.2022 - 05.2023
Sales Associate /Customer Service Cashier
Orders.co
03.2022 - 09.2022
Cashier Manager
Cubacatering S.A
10.2019 - 2022
Assistant Manager
Cubacatering S.A
06.2017 - 2019
Teacher
Education
09.2012 - 2017
Bachelor of Science - Psychology
Keiser University
Certificate - Real Estate
Sonia Galarza
Bachelor of Arts - Theater
Eduardo Garcia Delgado