JENNIFER GARZA
San Antonio
Summary
Results-driven Property Manager with proven success managing daily operations for a 312-unit multifamily community. Skilled in reducing delinquency, maintaining 95%+ occupancy, and leading teams to improve performance. Demonstrated ability to increase revenue, streamline processes, and ensure compliance. Adept at balancing administrative precision with hands-on problem-solving to drive resident satisfaction and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Manager
American Landmark Apartments
San Antonio, TX
01.2026 - Current
- Results-driven Property Manager with experience leading operations for a 312-unit multifamily community. Expertise includes occupancy management, leasing strategy, financial oversight, resident retention, vendor negotiations, capital improvement coordination, compliance, and team development. Recognized for resolving complex resident concerns, improving operational efficiency, supporting NOI growth, and maintaining high standards for property performance, resident experience, and asset preservation.
Assistant Manager
American Landmark Apartments
San Antonio, TX
03.2023 - 01.2026
- Managed daily operations for a 312-unit multifamily community, ensuring smooth leasing, timely rent collection, and high resident satisfaction.
- Reduced delinquency rates by implementing consistent follow-up strategies and structured payment plans, improving cash flow.
- Maintained occupancy at optimal levels through strategic leasing efforts and targeted renewal campaigns.
- Coordinated maintenance requests and vendor services, cutting average work order turnaround times by streamlining processes.
- Processed invoices, deposits, and financial reports with 100% accuracy, ensuring compliance with corporate and audit standards.
- Trained and supported leasing and maintenance staff, improving team performance and operational consistency.
- Communicated community policies and updates clearly to residents, reducing complaints and disputes by enhancing transparency.
- Oversaw property operations during manager absences, maintaining resident trust and seamless operational continuity.
- Prepared for inspections and compliance reviews, achieving consistently positive audit results and meeting regulatory standards.
Leasing Agent
Investors' Property Services (IPS)
San Antonio, TX
04.2021 - 03.2023
- Achieved a 95% occupancy rate within six months by implementing targeted marketing strategies and enhancing online presence.
- Increased lease conversion rates by 20% and boosted monthly revenue by 10% by developing objection handling and closing techniques.
Manager - Lane Bryant
Lane Bryant
San Antonio, TX
09.2019 - 04.2022
- Increased sales by 15% and reduced employee turnover by 30% by revamping the sales training program and fostering a positive work environment.
- Reduced shrinkage by 20% and achieved significant cost savings by implementing strict inventory control and loss prevention measures.
Owner Operator - Daycare
Blocks For Tots
San Antonio, TX
01.2005 - 08.2019
- Served 100+ families and maintained a 95% customer satisfaction rate by establishing and managing a daycare facility with a comprehensive curriculum and flexible hours, achieving consistent revenue growth of 10% annually.
- Achieved smooth daily operations and ensured a nurturing, secure environment for children by implementing efficient scheduling, staff training, and regular communication.
Education
High School Diploma -
Harlingen High School
Harlingen, TX06-1996
Skills
- Customer engagement
- Engaged listening
- Problem-solving skills
- Detail-oriented data entry
- Client relationship building
- Asset management
- Customer service expertise
- Team leadership
- Leasing expertise
- Conducting property tours
- Occupancy management
- Tenant and eviction laws
- Fair housing mandates
- Tenant support services
- Exceptional oral and written communication skills
Accomplishments
- Demonstrated skill and career growth by being promoted 2 times in 3 years.
- Oversaw multiple residential family properties totaling over 312 individual units.
- Increased occupancy rates from 86% to 91% in 3 months.
- Supervised team of 6 staff members.
Certification
Driver's License
Languages
Multilingual
Spanish
Timeline
Property Manager
American Landmark Apartments
01.2026 - Current
Assistant Manager
American Landmark Apartments
03.2023 - 01.2026
Leasing Agent
Investors' Property Services (IPS)
04.2021 - 03.2023
Manager - Lane Bryant
Lane Bryant
09.2019 - 04.2022
Owner Operator - Daycare
Blocks For Tots
01.2005 - 08.2019
High School Diploma -
Harlingen High School