ERIC CORDEIRO
American Fork,UT
Summary
Experienced customer service professional with a strong background in the type industry. Collaborative team player known for a positive and outgoing demeanor, adept at building strong connections with clients. Committed to ensuring customer satisfaction and driving company success. Expertise lies in delivering high-quality service, optimizing processes, and achieving efficiency. Dynamic and results-driven individual with a genuine passion for fostering relationships, cultivating partnerships, and driving business growth.
Overview
9
9
years of professional experience
Work History
Property Manager
Evergreen Property Management
Salt Lake City, UT
04.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Customer Service Representative
Purple
Lehi, UT
08.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Member Service Specialist
VASA Fitness
Orem, UT
09.2016 - 03.2022
- Assisted members on check ins and any membership questions
- Kept the work place clean and tidy
- Gave members assistance with any membership issues keeping their experience the best
- Signed up new members and provided them with information of the membership they were purchasing
Customer Sales Specialist
ClearLink
Orem, UT
03.2018 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted call-in customers with questions and orders
- Responded to customer calls and emails to answer questions about products and services
- Emphasized product specifications to meet customer needs
Education
Ged -
Jordan High School
Sandy, UTExercise Science - Science
Utah Valley University
Orem, UT05.2023
Exercise Science - Exercise Science
Utah Valley University
Orem, UT05.2012
Skills
- Customer Retention Strategies
- Invoice Preparation and Processing
- Customer Engagement
- Relationship-Driven Selling
- Customer Support Services
- Client Services
- Quality Control
- Process Transactions
- Efficient Service
- Cash Drawer Balancing
- Sales and Upselling
- Understanding Customer Needs
- POS Transactions
- Call Center Operations
Languages
Portuguese
Native or Bilingual
Timeline
Property Manager
Evergreen Property Management
04.2024 - Current
Customer Service Representative
Purple
08.2023 - 04.2024
Customer Sales Specialist
ClearLink
03.2018 - 11.2018
Member Service Specialist
VASA Fitness
09.2016 - 03.2022
Ged -
Jordan High School
Exercise Science - Science
Utah Valley University
Exercise Science - Exercise Science
Utah Valley University