Jeanni Olivencia
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Property Manager
Balfour Residential
10.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed property operations and maintenance for multiple residential communities.
- Coordinated tenant screenings and lease signings in compliance with company policies.
- Oversaw rent collections and addressed tenant inquiries promptly and professionally.
- Implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Collaborated with vendors for timely repairs and maintenance services across properties.
- Conducted regular property inspections to ensure compliance with safety standards.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Processed evictions when necessary in accordance with state laws and procedures.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Manager/Costumer Service Sales
Kreativa (Graphic Desing Company)
12.2020 - 09.2022
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Exceeded performance targets consistently, receiving multiple commendations from management for outstanding work ethic and results-driven approach.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Prepared invoices, reports, financial statements and other documents.
- Helped sales team complete sales and finalize process.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided leadership during times of organizational change or crisis situations.
- Coordinated team schedules to optimize workflow and resource allocation.
- Managed inventory levels and maintained supply chain efficiency.
Education
High School Diploma -
Milton High School
Milton, GA05-2020
Skills
- Time Management
- File Organization
- Customer Engagement
- Ability to multitask
- Experienced using a range of different Microsoft programs
- Customer Service
- Problem Resolution
- Teamwork and Collaboration
- Decision-Making
- Work Planning and Prioritization
- Customer relationship management
- Bilingual communication
- Financial budgeting and reporting
- Database management
- Problem solving
- Data analysis
- Effective communication
- Marketing strategies
- Property management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Property Manager
Balfour Residential
10.2022 - Current
Manager/Costumer Service Sales
Kreativa (Graphic Desing Company)
12.2020 - 09.2022
High School Diploma -
Milton High School