Dayana Villate
Miami Gardens,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
KW Property Management
Miami, FL
11.2023 - Current
- Resolved customer complaints promptly and courteously.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer needs in a timely manner.
- Provided excellent customer service while upholding company policies.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Medical Assistant
Urgent Medical Health Care
Orlando, FL
07.2021 - 09.2022
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Filed insurance claims forms in accordance with applicable regulations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
Family Medicine Physician
Hospital Abel Santamaria
Pinar Del Rio , Cuba
06.2019 - 05.2021
- Coordinated referrals to specialists when needed for further evaluation or treatment.
- Attended weekly staff meetings for discussion of cases and updates on new protocols.
- Followed up with patients to ensure effective treatments were being followed through.
- Actively participated in hospital committees related to quality assurance initiatives.
- Conducted research projects evaluating outcomes of various treatments.
- Ordered laboratory tests, x-rays and other diagnostic procedures as necessary.
Education
Master of Science - Medicine
Medicine University Ernesto Gevara
Pinar Del Rio, Cuba05-2019
Master of Science - Nursing
Miami Regional University
Miami, FLSkills
- Vital signs monitoring
- HIPAA compliance
- Laboratory specimen preparation
- Medical record management
- Customer service
- Team collaboration
- Effective communication
- Time management
Certification
- CMA (Certified Medical Assistant)
- BLS
- CPR
- Phlebotomy technician
- EKG technician
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
KW Property Management
11.2023 - Current
Medical Assistant
Urgent Medical Health Care
07.2021 - 09.2022
Family Medicine Physician
Hospital Abel Santamaria
06.2019 - 05.2021
Master of Science - Medicine
Medicine University Ernesto Gevara
Master of Science - Nursing
Miami Regional University
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