Dayana L Delgado
Corona,CA
Summary
Detail-oriented, diligent administrative professional with 3 years experience in home services. Strong organizational skills with a penchant for anticipating and meeting an Executive’s needs. 8 years experience in customer satisfaction. 3 years experience in marketing schemes. Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
7
7
years of professional experience
Work History
Office Assistant
Newport Pacific
12.2024 - Current
- Managed scheduling and calendar organization for executives, optimizing time management.
- Developed and maintained filing systems to ensure accurate document retrieval and storage.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
CEO
Royalty Windows & Glass Doors, Inc
08.2023 - Current
- Craft and communicate company’s mission, vision, and values utilizing clear and effective communication, resulting in a cohesive and motivated organizational culture that improved employee satisfaction by 100%
- Monitor financial performance and implement cost-saving measures by thinking critically and strategically, reducing operational costs by 25%
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 13 months.
- Negotiated and closed $350k worth of new client opportunities
- Developed industry-specific expertise in customer analytics for targeted marketing campaigns
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
Client Service Representative
Safeway Glass Repair
08.2022 - 11.2023
- Performed sales analytics and provided recommendations that increased sales by $125k
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Increased average response time by 100%
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Reduced complaints by 60%
- Developed a better understanding of the company’s product offerings, creating greater enjoyment of the store’s merchandise
TSA Officer
UNITED STATES DEPARTMENT OF HOMELAND SECURITY (DHS)
04.2019 - 06.2022
- Screen passengers, baggage, and cargo to keep transportation systems safe.
- Protect air travelers, airports, and aircraft.
- Secure high-profile events and important figures.
- Monitoring security checkpoints, controlling access to restricted areas, and identifying suspicious behavior
- Operating and troubleshooting security technology like metal detectors and body scanners
- Answering questions, providing directions, and addressing concerns from travelers.
Education
High School Diploma - General Education
New Village Girl's Academy
Los Angeles, CA06.2014
Skills
Clerical, Customer Service, Communication skills, Computer literacy management, Leadership, Bilingual, Guest services, Supervising experience, Microsoft word, Analysis skills, Office experience, Organizational skills, Marketing, Data entry, Strategic planning and scheduling, Verbal and written communication, Critical thinking, Office management, Invoice processing, Calendar management, Payment processing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Assistant
Newport Pacific
12.2024 - Current
CEO
Royalty Windows & Glass Doors, Inc
08.2023 - Current
Client Service Representative
Safeway Glass Repair
08.2022 - 11.2023
TSA Officer
UNITED STATES DEPARTMENT OF HOMELAND SECURITY (DHS)
04.2019 - 06.2022
High School Diploma - General Education
New Village Girl's Academy