Dayanara Fermin
Portales,NM
Summary
Enthusiastic candidate with strong customer service and time management abilities. Supports office operations by managing communications and assisting with event planning. Eager to contribute to a team environment while developing practical skills in business settings.
Overview
2
2
years of professional experience
Work History
Office Assistant
Multicultural Center
Portales, NM
07.2024 - Current
- Managed daily office operations, ensuring efficient workflow and timely communication.
- Assisted in scheduling appointments and coordinating meetings for staff and clients.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Supported event planning efforts by preparing materials and coordinating logistics.
- Handled incoming calls and inquiries, providing excellent customer service to diverse populations.
- Collaborated with team members to streamline administrative procedures for increased efficiency.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained accurate records of phone calls, messages, and correspondence in both English and Spanish for easy reference by all staff members.
Education
Bachelor of Science - Business Administration
Eastern New Mexico University
Portales, NM05-2028
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Dedicated team player
- Event planning
- Spanish fluency
- Project planning
- Event preparation
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Communicated efficiently with team members.
- Hosted successful events for the community.
- Language fluency.
Timeline
Office Assistant
Multicultural Center
07.2024 - Current
Bachelor of Science - Business Administration
Eastern New Mexico University