Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dayanara Gallegos

Chicago,IL

Summary

Dynamic professional with proven success at LA Fitness in enhancing customer satisfaction and fostering team collaboration. Skilled in decision-making and customer relations, I effectively resolved complaints and improved service offerings. My experience in sales at Colonial Life led to increased revenue through strategic upselling and relationship building.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

LA Fitness
12.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Sales Representative

Colonial Life
06.2023 - 12.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Education

University of Illinois At Chicago
Chicago, IL
06-2026

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff supervision
  • Sales reporting
  • Verbal and written communication
  • Scheduling and planning

Certification


  • CM - Certified Personal Trainer
  • CPR Certified
  • Sales Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

LA Fitness
12.2024 - 01.2025

Sales Representative

Colonial Life
06.2023 - 12.2024

Education

University of Illinois At Chicago

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Dayanara Gallegos