Dayanara Grande
Houston,Texas
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
4
4
years of professional experience
Work History
Leasing Consultant// Property Manager
Texas Excel Management
Pasadena, TX
01.2022 - Current
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Sales Associate
Kids Footlocker
Houston, Texas
11.2020 - 12.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase saleBuilt relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.s volume.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Houston Can Academy Southwest
Houston, TX01-2021
Skills
- Application management
- Resident assistance
- Background Checks
- Lease Agreements
- Reporting and Correspondence
- Customer Service
- Background Check Process
- Relationship Building
- Sales and marketing aptitude
- Lease Renewals
- Organized Mindset
- Clear Communication
- Phone and Email Etiquette
- Recruitment and marketing techniques
- Yardi
- CRM software
- Fair Housing Regulations
- Property Leasing
- Account Management
- Bilingual
- Computer Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Leasing Consultant// Property Manager
Texas Excel Management
01.2022 - Current
Sales Associate
Kids Footlocker
11.2020 - 12.2021
High School Diploma -
Houston Can Academy Southwest