Dayanara Mendoza
Haines City,FL
Summary
Dynamic and bilingual professional with extensive experience in customer service roles at Walmart and El Zocalo Restaurant. Excelled in enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Demonstrated proficiency in cash handling and POS operations, alongside a positive demeanor. Proven reliability in high-pressure environments, significantly reducing customer complaints and improving team efficiency.
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Overview
3
3
years of professional experience
Work History
Retail Associate
Walmart
07.2023 - 10.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers. Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Answered questions about store policies and addressed customer concerns .
- Refunded payments for returned items, processed exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Restaurant Worker
El Zocalo
09.2021 - 06.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
Education
Associate of Science - Medical Technology
South College
Orlando, FL08-2025
High School Diploma -
Ridge Community High School
Davenport, FL05-2023
Skills
- Positive and engaging demeanor
- Reliability and punctuality
- Store maintenance
- Sales proficiency
- FLUENT IN SPANISH AND ENGLISH
- Stock replenishment
- POS system operations
- Retail merchandising expertise
- Returns and exchanges
- Sales floor organization
- Cleanliness and hygiene
- Cash handling proficiency
- Order taking accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Associate
Walmart
07.2023 - 10.2024
Restaurant Worker
El Zocalo
09.2021 - 06.2023
Associate of Science - Medical Technology
South College
High School Diploma -
Ridge Community High School
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