Dayanara Torres

As a full-time Crew Member and Keyholder at Charley's Cheesesteaks, I delivered exceptional customer service by promptly greeting guests, taking orders accurately, and processing cash and credit transactions efficiently. I communicated effectively with customers and team members to ensure smooth operations and a positive dining experience. I prepared and assembled made-to-order sandwiches and other menu items while adhering to company recipes, portion controls, and food safety standards. I maintained cleanliness throughout the restaurant, including dining areas, restrooms, and workstations, and performed opening and closing duties to ensure the restaurant was ready for daily operations. As a keyholder, I was entrusted with opening and closing the store, securing the premises, and handling cash deposits. I collaborated closely with team members, assisted in training new employees, and participated in team meetings to improve service and efficiency. I handled customer inquiries and resolved concerns professionally, contributing to overall team success and customer satisfaction.

As a hostess at China Star Buffet, I provided warm and professional guest service, creating a welcoming first impression, and fostering a positive dining atmosphere. I efficiently managed seating assignments and waitlists, coordinating with servers and management to ensure smooth table turnover, and accommodate guest preferences. I handled takeout orders and phone inquiries, including scheduling reservations and responding to service questions, while maintaining clear communication with staff to meet customer needs. I upheld cleanliness and organization in the entrance, lobby, and dining areas, assisted with opening and closing preparations, and supported servers and bussers to maintain an inviting environment. Additionally, I processed cash payments accurately, engaged guests with friendly conversation to enhance their experience, and managed expectations by providing timely updates on wait times and specials. Throughout my role, I demonstrated strong interpersonal skills and teamwork, contributing to efficient operations and guest satisfaction.

As a family babysitter, I provided dependable, nurturing care for two young children, ages 1 and 5, ensuring their safety and well-being in a supportive home environment. I planned engaging, age-appropriate activities to encourage creativity, learning, and early childhood development, including reading books to promote language skills. I prepared healthy snacks and meals, maintained consistent routines for naps and bedtime, and assisted with daily hygiene, such as bathing, dressing, and diaper changes. I kept play areas clean, performed light housekeeping tasks like laundry and tidying shared spaces, and encouraged physical activity through outdoor play and walks. Additionally, I communicated effectively with parents about the children’s needs and progress, and administered basic first aid when necessary, creating a positive, structured, and safe environment while parents were away.