Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
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Dayanara Garden

auburndale

Summary

Offering strong organizational skills and eagerness to learn and develop in project-focused environment. Brings understanding of project coordination and ability to quickly master project management tools and techniques. Ready to use and develop communication and organizational skills in my role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Fraud specialist Bank

Alorica
03.2022 - 05.2023
  • Led comprehensive fraud investigations, utilizing data analysis to identify and mitigate financial risks
  • Handled high volume phone calls to address and resolve customer fraud concerns efficiently
  • Verified caller information using Lexus Nexis, ensuring accurate identification and security
  • Evaluated and processed card applications, approving or declining based on risk assessments
  • Achieved significant reduction in fraudulent activities, enhancing overall bank security
  • Pioneered the integration of machine learning algorithms in fraud detection processes, significantly enhancing the accuracy and efficiency of risk assessment
  • Remote

Education

Bachelor of Science - Business - HR

Southern New Hampshire University
Online
03-2027

World Hope Academy
Miami, Fl
11.2010

Skills

  • Risk Management
  • Customer Service
  • Team Leadership
  • LexisNexis
  • Microsoft Word
  • Database administration
  • Remote support tools

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working

Certification

Tampa School of Real Estate

  • Real Estate Salesperson License - Florida Real Estate Commission.

Timeline

Fraud specialist Bank

Alorica
03.2022 - 05.2023

Bachelor of Science - Business - HR

Southern New Hampshire University

World Hope Academy

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Dayanara Garden