Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Dayani Jordan

Monroe,NC

Summary

Highly motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Circle K
Monroe, NC
06.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Team Member

Pizza Hut
Monroe, NC
02.2021 - 06.2022
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout the shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with a friendly demeanor.
  • Resolved customer issues promptly and in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Rotated through a series of different stations based on team needs.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Stayed informed of company and store updates from leadership.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Bachelor of Science - Early Childhood Development

Appalachian State University
Boone, NC

Skills

  • Problem-solving abilities
  • Product Sales
  • Positive and professional
  • Professional telephone demeanor
  • Active Listening
  • Courteous demeanor
  • Critical Thinking

Affiliations

  • Queen in You club at school
  • Community Cleanup each summer
  • Yosef club at school
  • Tutor at high school

References

References available upon request.

Timeline

Customer Service Representative

Circle K
06.2022 - Current

Team Member

Pizza Hut
02.2021 - 06.2022

Bachelor of Science - Early Childhood Development

Appalachian State University

Similar Profiles

CREATE PROFILE
Dayani Jordan