Dayanna Cruz
Hialeah,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Cashier Assistant
Race Trac
07.2024 - 11.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Cashier
Instaloans
05.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seller
AT&T
09.2023 - 04.2024
Customer Service Representative
Empire Health Insurance
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hialeah Garden Senior High School
Hialeah, FL08.2023
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Front desk operations
- Friendly and outgoing
- Customer assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Assistant
Race Trac
07.2024 - 11.2024
Cashier
Instaloans
05.2024 - 09.2024
Seller
AT&T
09.2023 - 04.2024
Customer Service Representative
Empire Health Insurance
05.2022 - 06.2023
High School Diploma -
Hialeah Garden Senior High School
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