Dayessi Fundora Sanchez
Homestead,FL
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Diaz Supermarket
03.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized various software applications to process customer orders.
- Used POS system to enter orders, process payments and issue receipts.
Front Desk Receptionist
Century Medical Center
01.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate of Science - I FINISHED THE SECOND YEAR BUT DID NOT GRADUATE
UNIVERSITY CIENCIAS MEDICAS CARLOS J FINLAY
CAMGUEY, CUBA No Degree - English Education
Miami Dade College
Homestead, FLHigh School Diploma -
ENRIQUE HART DAVALOS
CAMAGUEY, CUBA 05.2018
Skills
- Educational Feedback
- Restock Products
- Customer Relationship Management
- Need Identification
- Billing and Payment Processing
- Information Updates
- Customer Service and Assistance
- Work Task Prioritization
Timeline
Customer Service Cashier
Diaz Supermarket
03.2023 - Current
Front Desk Receptionist
Century Medical Center
01.2022 - 02.2023
Associate of Science - I FINISHED THE SECOND YEAR BUT DID NOT GRADUATE
UNIVERSITY CIENCIAS MEDICAS CARLOS J FINLAY
No Degree - English Education
Miami Dade College
High School Diploma -
ENRIQUE HART DAVALOS