Daylan Rainbolt
Waterloo,IA
Summary
Dynamic and goal-oriented professional with a proven track record at Goodwill, excelling in customer service and teamwork. Skilled in POS system operation and adept at problem-solving, I consistently enhanced customer satisfaction and maintained organized merchandise displays, fostering a welcoming shopping environment. Reliable and punctual, I thrive in fast-paced settings.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education.
Overview
10
10
years of professional experience
Work History
Sales Associate
Goodwill
Waterloo, IA
01.2024 - 05.2025
- Maintained organized and visually appealing merchandise displays to attract shoppers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Provided support during inventory management, including stock replenishment and organization.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Trained new staff on store policies and procedures for consistent operational standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Agency Cna
Nexstaff
Urbandale, IA
01.2021 - 01.2024
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Reduced patient stress levels through effective communication and active listening skills.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Implemented infection control protocols, enhancing overall patient safety measures.
- Documented patient care accurately in electronic health records for effective communication.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Upheld infection control and prevention policies across different patient-facing areas.
Agency Cna
Accessible Medical Staffing
Des Moines, IA
01.2019 - 01.2021
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Reduced patient stress levels through effective communication and active listening skills.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Implemented infection control protocols, enhancing overall patient safety measures.
- Documented patient care accurately in electronic health records for effective communication.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
Agency Cna
Total Nurses Network
Des Moines, IA
01.2017 - 01.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Documented patient care accurately in electronic health records for effective communication.
- Implemented infection control protocols, enhancing overall patient safety measures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Pharmacy Clerk
Hyvee Pharmacy
Cherokee, IA
01.2015 - 01.2016
- Assisted customers with medication inquiries and prescription refills.
- Processed prescriptions accurately using pharmacy management software.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Collaborated with pharmacists to verify medication dosages and patient information.
- Handled cash transactions and managed point-of-sale systems efficiently.
- Ensured cleanliness and organization of pharmacy workspace for optimal operations.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- POS system operation
- Professional demeanor
- Policy and procedure adherence
Timeline
Sales Associate
Goodwill
01.2024 - 05.2025
Agency Cna
Nexstaff
01.2021 - 01.2024
Agency Cna
Accessible Medical Staffing
01.2019 - 01.2021
Agency Cna
Total Nurses Network
01.2017 - 01.2021
Pharmacy Clerk
Hyvee Pharmacy
01.2015 - 01.2016
High School Diploma -
Penn Foster High School