Daylare Durand
Susanville,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Beck's Shoes
02.2020 - 12.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and updated databases to handle customer data.
- Maintained up-to-date knowledge of product and service changes.
Education
Psychology
Spokane Falls Community College
Spokane, WASkills
- Understanding Customer Needs
- Data Management
- [Product or Service] support
- Money handling abilities
- Prioritization
- Sales expertise
- Word Processing
- Scheduling and calendar management
Timeline
Customer Service Lead
Beck's Shoes
02.2020 - 12.2023
Psychology
Spokane Falls Community College